Privacy policy
Maino keeps the things you own and their documents. This page says what we collect, where it goes and how to delete it.
What we collect
- An anonymous account. The first time you open the app it creates an anonymous account, so you can add your first item before signing in. When you sign in, that account becomes yours, with the same records.
- Email address. Only to sign you in: we send a 6-digit one-time code. There are no passwords.
- Your items. Make, model, serial number (only if you give it), facts about the item, care dates and maintenance schedules.
- Photos. Nameplates, receipts and photos of items. EXIF and GPS metadata are stripped as soon as a photo arrives. Originals are kept unchanged.
- Conversations with the agent. Your chat messages and the agent's replies.
- Product events and errors. For example "item created" or "reminder opened", and JavaScript errors from the app. They are written to our own database. We use no analytics SDK and no Sentry.
- Server request logs. Our hosting providers keep standard server request logs, such as IP address, time and the page or endpoint requested.
We do not import your address book. Native crash reports do not come to us; they come through the app stores (TestFlight and Google Play Console).
Who processes the data
We use the processors below, each under its own standard data processing terms.
- Vercel
- Hosts our server. Its AI Gateway also routes requests to the model providers that run the agent.
- Neon
- The database (Postgres), in the EU (Frankfurt).
- Cloudflare
- R2 storage with EU jurisdiction for photos and originals, plus DNS and our job scheduler.
- Resend
- Sends you the sign-in code emails.
- Dossier
- Our item-enrichment service. It receives model-level queries only (for example a make and model), never your private data such as serial number, price, receipts or location. Serial numbers go only where you direct them.
Artificial intelligence
The agent runs on language models from third-party providers. Requests go through Vercel's AI Gateway to the model provider. We use routes chosen for zero retention and EU processing where providers offer them. Your home address is never sent to a model.
Where data is stored
The database and files are in the EU. Our storage providers encrypt data at rest. Administrator access to originals is logged together with a reason.
Review of your content during the test
During the test, the app's owner can view and correct your items in an operator console, to fill in what Dossier could not find. The app asks for your consent before this. Every access to originals is logged.
Deleting your account
You can delete your account in the app. This removes your account, all your items and records, and your originals (photos) from storage. Deletion is immediate during the test: there is no recovery window, and it cannot be undone.
Product events and error logs are kept, but with your user id removed, so they can no longer be linked to you.
Anonymous accounts that go unused, with their originals, are deleted automatically after 30 days.
Your rights
You can ask us to show, correct or delete your data. Write to us: hello@maino.app.
Contact
hello@maino.app. For other ways to get help, see the support page.